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Please read the instructions below before you fill in the applications.
(Applications are located below the requirements information.)

Requirements for Customers


  1. Completion of the Customer Information Form with all applicable lines completed including customer signature and date. This form is applicable to everyone in the household who is at least eighteen years old.
  2. A recognizable photo identification such as a driver’s license, military identification, etc.
  3. A second form of identification if the driver’s license address does not agree to the former address on the customer application. Examples are an insurance card, a bank statement or a utility bill. This list is not all inclusive.
  4. To speed up the process, the customer may provide a print-out of the payment history from the former utility if there was an electric account in the customer’s name or a final electric bill showing that the customer is current on the balance. This print-out may be faxed or mailed to our office. Alternatively, if the person fills out the application in our office, they may call customer service at the previous utility from our office for our staff to verify that there is no outstanding balance. If there is an outstanding bill with a Wisconsin electric utility, further payment arrangements will need to be made by the customer.
  5. The electric service will be refused if the applicant is unable to provide proof of previous residence within the last 30 days.
  6. A customer deposit may be required on a service in order for it to be transferred into the customer’s name.
  7. Service will be refused in the customer’s name(s) if any part of the customer application has been falsified.
  8. The landlord is responsible for all bills if the applicant fails to make application, fails to provide information needed for the application or whose application has been denied. A duplicate bill or disconnection notice may be sent to the applicant in such case, as a courtesy, if requested by the landlord. However, a duplicate bill does not relieve the landlord of payment.
  9. The electric service will be refused to a 3rd party who is not living at the party.
  10. Verification of all information will begin when all documents are received at our office. Please allow five business days for this process.

Please view the Service Area page if you are unsure which application to fill in.


Apply for Pioneer Power and Light Service

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In an effort to do our part to stop the spread of COVID-19 and for the health of our customers and employees, the office is closed until further notice. Please use the brown drop box to the right of the office door or our website to make your payment.

If you are inquiring about your bill, please call 608-296-2149 from 8 am to 5 pm Monday through Friday. Please be able to provide your account number and security code to obtain information regarding your account.